Please note that this policy applies only to the Myolla website and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third-party sites, and you should make your own enquiries in respect of them.
What information may be collected?
When you visit our website, your IP address (the unique address which identifies your computer on the internet) will automatically be logged by our web server. We may automatically collect nonpersonal information about you such as the type of internet browsers you may use or the site from which you linked to from our website. You cannot be identified from this information and it is only used to assist us in providing an effective service.
If you register, we will collect personal information such as your name, company name and address, telephone number and e-mail address and/or other details which users may voluntarily provide.
How is the information used?
We will use your personal information for basic profiling purposes and to let you know about other goods and services in which you may be interested. We will also use the information we collect to track and monitor the usage of our website and help us understand the patterns of site visitors. This will help us operate the site more effectively, identify what sort of information is of interest to our users and assist us in business processes such as record keeping.
Will my personal information be provided to third parties?
We may share your personal information with third parties but only in the circumstances set out below.
- We may supply your personal information to third parties (such as our internet service providers) who help us administer our website. These third parties must at all times provide the same levels of security for your personal information as Myolla and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Myolla. Other third parties whom we may share your personal information with are:
Our hosting administrators who are based in the UK;
- Other third-party companies who are based in the EEA and who will fulfil additional services for example Stripe (as outlined in Stripe’s terms and conditions) for payment services and support with delivering services.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of Myolla, its customers and the public.
Will I be sent information that I did not ask for?
We will use your personal information to keep you informed about our services through a monthly newsletter and through email communications relevant to content on the website or to keep you informed of relevant changes to the service, this may also include planned outages and operational changes to the website. If you wish not to receive such communications, unsubscribe to the newsletter displayed at the end of the email or unsubscribe from their settings in the webpage. If you have any queries regarding this issue please contact us at the address below or, e-mail us at firstname.lastname@example.org.
Chatroom, Forums, Profiles and User Generated Content
Users are reminded that chat rooms, forums and areas of our services that allow you to submit content or set up a profile are for public viewing and discussion. Any personal information supplied by users here is widely accessible. Myolla is not responsible for the content posted of these services posted by users.
What security will exist?
We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information via an industry standard public cloud solution. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.
Internet and Data Storage
Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘hacking’. Any transmission of personal information on or through the use of our website is at your own risk.
Transmission of Data
We will transfer your personal information to our website hosting administrators who are based in the UK. If we transfer your information outside of the EU or to the EEA, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.
How can I access my personal information?
You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal data which we hold about you. The law states that we may not charge you for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request”.
We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.
What if there is an error in my personal information you hold?
The accuracy of your information is important to us, and we are always working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us using the contact details described at the end of this policy.
How long do you keep my personal information for?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected. We will retain your data for 7 years,
It is the Customer’s responsibility to process their Customers Personal Data (including the Clients responsibility to delete their Customer’s personal data in line with data protection and inform the Customer of their personal data retention policy).
Please note, if your account has been cancelled, we may try and contact you to check whether you want to use the Service before deleting it.
Can I withdraw my consent for you using my personal information?
Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
What other rights do I have regarding my personal information?
In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, or where you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.
In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details.
Myolla Ltd registered office at
38 Viewpark Drive
Rutherglen, G73 3QD.
Company number: SC702915